Refund policy

🔁 Returns & Refunds – Rehn Interiors

At Rehn Interiors, every item is carefully selected and packed with love. As a small business, we do not offer change-of-mind returns — but we’ll always make things right if there’s a genuine issue.

Refunds are processed to the original payment method once the returned item has been received and inspected.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rehninteriors.com.
If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@rehninteriors.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rehninteriors.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

✅ Eligible Returns:

We will gladly offer a refund or exchange if:

• Your item arrives damaged or defective

• You received the wrong item

• You contact us within 14 days of receiving your order

To be eligible:

• The item must be unused and in its original condition

  Email us at info@rehninteriors.com with your order number, a brief description, and clear photo

  ❌ Non-Returnable Items:

  • Custom-made or personalised items, unless they arrive damaged, defective, or incorrect.
  • Change of mind
  • Items that have been used, washed, or altered
    
  • Clearance or Final Sale item

  Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  
  Unfortunately, we cannot accept returns on sale items or gift cards.

• 🕊️ Return Shipping:

  • If we made an error or the item is faulty, we’ll cover the return shipping

  • Otherwise, return shipping is the customer’s responsibility

    💬 Need Help?

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    Email: info@rehninteriors.com
    Instagram: @rehninteriors